FAQ

Yes, we bring all necessary professional-grade cleaning supplies, equipment, and tools needed to thoroughly clean your space. Our comprehensive kit includes eco-friendly cleaning solutions, microfiber cloths, vacuum cleaners with HEPA filters, mops, and specialized tools for different surfaces. If you have specific products you'd prefer us to use in your home, we're happy to accommodate your preferences.

We prioritize your health and the environment by using eco-friendly, non-toxic cleaning products that are effective yet safe for children, pets, and family members with sensitivities. Our cleaning solutions remove dirt, bacteria, and allergens without harsh chemicals or residues. If you have specific product preferences or concerns, we're happy to accommodate your requests.

No, you don't need to be present during cleaning. Many of our clients provide a key or access code, which we keep secure. We're flexible and can work around your schedule. If you prefer to be home for the first cleaning to discuss specific areas of focus, we're happy to accommodate that as well. We'll always respect your property and privacy whether you're home or not.

For regular cleaning appointments, we recommend booking 1-2 weeks in advance to secure your preferred time slot. For special occasions or deep cleaning services, 2-3 weeks' notice is ideal, especially during busy seasons. That said, we understand urgent needs arise, and we'll always do our best to accommodate last-minute requests when our schedule allows.

Your satisfaction is our top priority. If you're not completely happy with any aspect of our service, please let us know within 24 hours, and we'll return to address the issue at no additional cost. We stand behind our work with a satisfaction guarantee and value your feedback as it helps us continually improve our services.

Cleaning time varies based on the size of your space, its condition, and the specific services requested. As a general guideline, a standard cleaning for a 2-bedroom home typically takes 2-3 hours with our professional team. Larger homes or those requiring deep cleaning services may take 4-6 hours. We prioritize thoroughness over speed, ensuring every corner receives proper attention rather than rushing through the process.